Multi-client operations on one auditable floor.
If you run collections for several lenders on the same floor, you need real isolation — not a permission filter and a prayer. Credmux gives every lender their own portfolio with isolated fields, rules, campaigns, and reporting, all on one platform you license once.
The BPO operating reality.
Multiple lenders, multiple schemas
Each lender ships data with their own field shape and bucketing logic. Today, that means a custom CSV pipeline per lender.
Compliance per lender
Each lender has their own audit cadence and reporting format. You produce the same data in five different shapes every month.
Agent floor utilization
Idle time is profit. Wrap time is profit. Misdialed numbers are profit lost. Calling discipline is a margin question.
Field agent verification
Field is the highest-cost channel and the easiest to fake. Geo-anchored visits with photo evidence change the calculus.
Settlement turnaround
Lenders escalate when settlements stall. Approval matrices that route automatically — and surface stuck items — protect the relationship.
Onboarding speed
Adding a new lender today takes weeks of process engineering. It should take days.
Why BPOs run their floor on Credmux.
Multi-Portfolio Tenancy
Real data-layer isolation per lender. Custom fields, rules, campaigns, and reports — separately, on one platform.
Native Dialer
Wrap-up discipline, supervisor tooling, and compliance enforcement — measurable margin gains on a multi-lender floor.
Field Operations
Geo-anchored visits with timestamped evidence. Field cost becomes verifiable instead of a line you have to trust.
Settlements & Legal
Per-lender approval matrices, tracked demand notices, and durable work items — relationship-protecting workflow at scale.
The Before & After
A multi-lender floor, four months after switch.
Picture a BPO running collections for three NBFCs and one bank on a 180-agent floor. Before Credmux, they ran three separate tools and one homegrown CRM. New lender onboarding took six weeks. Per-lender audits took a senior analyst three days each.
After: each lender lives in their own portfolio with their own fields, bucketing rules, calling campaigns, and reports — all on the same platform, all isolated at the data layer. New lender onboarding is a week.
The audits run on demand. Discount approvals route through each lender's matrix without anyone forwarding emails. Field cost is justified by photo + GPS evidence at the visit level.
Book a 30-minute walkthrough
See Credmux run a real recovery workflow.
We'll show calling, Smart Collect attribution and decisioning, payment-link orchestration, and field visit evidence — using common DPD bands and industry-standard workflows.
Or write to compliances@credmux.com