Reduce Collection Cost.
Boost Recovery Rate.
Credmux brings portfolio servicing, collections strategy, agent operations, customer communication, and compliance oversight into one controlled environment.
Today
₹36L
+23.3%
Target
86%
Cmpgn
9
running now
Bucket distribution
LiveCampaigns
39k sent · 37k deliv
₹1.9Cr
Calls
148
Connect
64
Score
96
Bucket distribution
LiveCampaign performance
39,640 sent · ₹1.9Cr payments
Call efficiency
91% agent efficiencyCalls
148
Connected
64
Avg talk
4m 24s
Score
96
Trusted by Leading Banks, NBFCs & Fintechs
Our AI driven engine segments borrowers basis probability to pay & contactability
Borrowers scored
78,240
refreshed every night
High-pay intent
41%
prioritized for digital
Contactable today
64%
best channel known
Expected lift
+18.6%
vs static buckets
Contactability bands
Ready for action.
High
28%
Strong
High
13%
Patchy
Medium
22%
Strong
Medium
17%
Patchy
Recommended
ReplayableSend payment link
12,840 borrowers
+22%
Queue assisted call
8,410 borrowers
+14%
Schedule field visit
2,940 borrowers
+9%
Probability x contactability
Segment borrowers by likelihood to pay and reachable channel.
High PTP
28%
Strong
High PTP
13%
Patchy
Medium PTP
22%
Strong
Medium PTP
17%
Patchy
Low PTP
9%
Strong
Low PTP
11%
Weak
Top borrower segments
Decision readyVery high PTP
UPI link + WhatsApp
12,840
High contactability
10:30-12:00 window
19,620
Needs assisted call
priority dialer queue
8,410
Field escalation
route by pincode
2,940
Recommended actions
ReplayableSend payment link
12,840 borrowers
+22% lift
Queue assisted call
8,410 borrowers
+14% lift
Schedule field visit
2,940 borrowers
+9% lift
Supercharge your Debt Collections
Superior Engagement
Omnichannel approach focusing on the right channel at the right time.
AI Driven Strategies
Machine learning models that predict the optimal contact strategy for each borrower.
Best in Class Telephony
Integrated cloud telephony with predictive dialing and call recording.
Comprehensive Solution
From soft collections to field agent routing and legal workflow management.
Solving for Entire Collection Lifecycle
EMI Payments
- Borrowers pay EMI on portal
- Setup payment reminders
- Drive auto-debit registrations
Reduce Bounce Rate
- AI segmentation for risk
- Pre-delinquency engagement
- Incentivise timely payments
Soft Collections
- Omnichannel reachout
- Automated voice bots & SMS
- Low touch, high scale
Hard Collections
- Field agent allocation
- Legal workflow tracking
- Settlement matrices
Comprehensive & reliable collection management software
Process Automation
Classify borrowers into risk segments and prioritize dynamically.
Communication Channels
Engage via SMS, IVR, WhatsApp, Voice bot through a single platform.
CXO Dashboards
Enterprise-level dashboards to manage multiple portfolios.
Targeted Campaigns
Create an enterprise-level strategy with hundreds of templates.
Track agent productivity in real-time with Field Agent App
Easily access cases by pincode, customer name, case status & follow-up date
Multiple payment options including cash collection & instant payment links
GPS based navigation support, click to call, upload images & videos
Available in multiple regional languages
Case Studies
Reduction in bounce rate for a leading Indian Private Bank
Problem Statement
A leading Indian Private Bank wanted to leverage our technology for one of their loan portfolios to reduce bounce rate.
Strategy
- Ran proprietary AI driven algorithms to segment customers into 10 risk buckets.
- Deployed personalized campaigns for each bucket through an optimal mix of digital & physical channels.
Business Impact
- 20% reduction in bounce rate.
- Higher coverage and contactability with improved customer experience.
Cost reduction for a Leading Fintech
Problem Statement
A leading fintech wanted to reduce their collection costs by migrating from physical to digital channels.
Strategy
- Ran proprietary AI driven algorithms to segment customers into various risk buckets.
- Replaced telecalling with digital communication channels for certain low risk buckets.
Business Impact
- 31% reduction in telecalling seats without any impact on collection performance.
Growing Debt Businesses Deserve the Best Collections Tech
Supercharge your recoveries and reduce collection costs.
Book a Demo