The complete collection journey in one platform.
Credmux brings portfolio servicing, collections strategy, agent operations, customer communication, payment resolution, and compliance oversight into one controlled environment.
CRED · MUX
Secure Vault
Dashboard
Welcome back, Manager.
Recovery Trend
Portfolio Health
Every channel a borrower already uses
One platform, seven pillars
Everything a recovery operation actually needs.
No bolt-on dialer, no separate field app stitched on. Every layer of a recovery workflow sits on the same contact database with the same audit trail — and the same gentle learning curve.
Smart Collect
Automatically build your day's campaigns.
Smart Collect helps determine the most appropriate next action for each account. It can decide whether the customer should receive a message, enter a follow-up sequence, be called by an agent or move to another stage.
- Follows clear, approved business rules—not a black box LLM
- Every recommendation can be explained, reviewed and audited
- Starts every team with a prioritized, ready-to-dial list
- Improves predictions with machine-learning over time
Attribute
Link outcome to action
Score
Propensity per contact
Decide
Channel · time · content
Act
Through approved templates
Learn
Update strategies + experiments
Omnichannel
Calls, messages and conversations.
Make individual calls or run controlled campaigns. Send approved messages, create multi-step follow-ups, and track whether messages were delivered, read, or answered—all in one timeline.
- Inbuilt predictive dialer with click-to-call
- Support for SMS, WhatsApp, and email
- Maintain a single conversation history per customer
- Schedule future communication and track outcomes
Field Operations
Verified visits. Timestamped evidence.
A secure mobile application for field teams. Receive assigned visits, plan routes, check in with geofencing, capture photos, and complete end-of-day cash reconciliation.
- Geofenced check-in strictly at registered addresses
- Anti-spoofing protection prevents fake GPS locations
- Works offline and synchronizes when back online
- Direct private APK distribution with managed updates
Built for India
The rigor of enterprise platforms. The economics of a modern team.
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Borrower channels — WhatsApp, SMS, voice, email, field
0
Auditable workflow from DPD 1 to legal
0%
Call recording with retention-aware policy
Zero
Surprises in your compliance audit
Common questions
Honest answers, not marketing.
We answer the questions buyers actually ask — and the ones we wish more vendors answered straight.
Book a 30-minute walkthrough
See Credmux run a real recovery workflow.
We'll show calling, Smart Collect attribution and decisioning, payment-link orchestration, and field visit evidence — using common DPD bands and industry-standard workflows.
Or write to hello@credmux.com