Native Dialer
Browser-based calling, built for recovery.
A predictive dialer with supervisor tools built in, and compliance windows enforced by the platform — not the agent.
Live Queue
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Risk Segment
High Priority
Previous PTP
Broken (2 days ago)
Capabilities
What this layer does for your team.
Outcomes a recovery manager actually feels — captured by the platform, not the agent's memory.
Book a walkthrough- Click-to-dial from any contact view; no desk phone required
- Predictive mode: algorithm dials ahead to maximize agent talk time
- Wrap-up lock requires disposition before the next call
- Listen, whisper, and barge for live supervision
- 100% recording with audit-grade retention
- Campaigns scoped by bucket, DPD, amount, or your own custom fields
- Frequency caps, calling-hour windows, and DNC enforced before the dial event
Deep dive
A recovery dialer isn't a sales dialer in new clothes. Calling-hour locks, frequency caps, mandatory disposition, and recording retention are recovery requirements that don't exist in outbound sales — and they're encoded here from the first dial.
A recovery dialer is not a sales dialer with new wallpaper. Recovery has DNC lists, frequency caps, calling-hour locks, mandatory disposition capture, recording retention, and supervisor oversight requirements that don't apply to outbound sales. The dialer was designed against the recovery rulebook from day one.
A mode that actually works
Predictive dialing paces ahead of your agents. The math favors maximum efficiency for your workforce by predicting when agents will become available and dialing in advance to ensure they are connected to live borrowers instantly, minimizing idle time.
Supervisor tools that supervisors actually use
Listen joins a call silently. Whisper coaches the agent without the borrower hearing. Barge joins as a three-party. All three are one click, audit-logged, and available across the floor.
Compliance is a property of the dialer, not the agent
Calling-hour windows, frequency caps, DNC lookups, and agent ID disclosure prompts are all enforced inside the dialer before the dial event is emitted. An agent cannot dial outside hours. The system cannot exceed the cap. The audit trail records every attempt — including the ones that were never made because compliance blocked them.
Outcomes
What changes when you ship this.
- Outbound throughput goes up because idle and post-call time goes down
- Supervisors coach in real time without needing to swivel-chair the floor
- Compliance is no longer an agent-memory problem
- Every attempt — including ones blocked by policy — is in the audit trail
- Recordings are addressable end-to-end alongside the contact timeline
Keep exploring
Book a 30-minute walkthrough
See Credmux run a real recovery workflow.
We'll show calling, Smart Collect attribution and decisioning, payment-link orchestration, and field visit evidence — using common DPD bands and industry-standard workflows.
Or write to hello@credmux.com