Omnichannel
Five channels. One contact.
WhatsApp, SMS, voice, email, and field — all attached to the same contact, all governed by the same compliance rules, all visible in one timeline.
Unified Timeline
via WhatsApp Business
Outcome: Promise to Pay
Reminder Template A
Capabilities
What this layer does for your team.
Outcomes a recovery manager actually feels — captured by the platform, not the agent's memory.
Book a walkthrough- WhatsApp messaging with template approval workflow
- Compliant SMS aligned to Indian messaging norms
- Voice — predictive dialing — with full recording
- Email — transactional and bulk
- Field visits stitched into the same timeline
- Multi-step sequences across channels with delays and stop-on-payment
- Reply attribution with method and confidence persisted
Deep dive
Omnichannel isn't a feature, it's a property of the contact database. Either the timeline is unified or it isn't.
A collections platform where WhatsApp lives in one tab, the dialer in another, the field app on a third device, and "the timeline" is whichever tab the agent last touched — isn't omnichannel. Credmux makes the contact the source of truth, and every interaction — sent, received, dialed, visited — attaches to it.
One timeline, not five
When an agent opens a contact, they see the full conversation across WhatsApp, SMS, email, voice (with call recording links), and field visits, ordered by time. The same is true for the borrower: a payment link sent on WhatsApp and the SMS reminder two days later are the same obligation, not two parallel threads.
Integrated Tier-1 Providers
Credmux partners with fixed, reliable Tier-1 telecom providers out of the box. No BYOC complexity, no messy contract migrations—just reliable connections from day one.
Outcomes
What changes when you ship this.
- Agents stop tab-hopping between WhatsApp, dialer, email, and field reports
- Borrowers experience one conversation, not five disconnected ones
- Reply context is auto-attributed, not manually stitched
- Integrated Tier-1 Providers — reliable, pre-configured connections
Book a 30-minute walkthrough
See Credmux run a real recovery workflow.
We'll show calling, Smart Collect attribution and decisioning, payment-link orchestration, and field visit evidence — using common DPD bands and industry-standard workflows.
Or write to hello@credmux.com