Settlements & Legal
Settlements approved in minutes. Demand notices sent in bulk.
Configurable approval matrices, durable work items with clear timers, and language-aware demand-notice automation with tracked dispatch.
Settlement Workflow
Requested Amount
₹45,000
Waiver %
32%
Capabilities
What this layer does for your team.
Outcomes a recovery manager actually feels — captured by the platform, not the agent's memory.
Book a walkthrough- Discount-tier approval matrix routes to the right role automatically
- Durable work items with explicit due-by timers, visible to agents and managers
- Settlement balance reconciles; future reminders auto-cancel on payment
- Demand notice generation in English, Hindi, and regional languages
- Bulk postal dispatch with delivery tracking back into the work item
- Per-portfolio thresholds and approval policy
- Audit trail covers every approval decision and timing
Deep dive
The two operations that stall recovery the most — settlement approvals and legal escalations — are also the two that benefit most from durable workflow.
Settlement approvals stall when discount authority is unclear. Legal escalations stall when demand-notice generation is a manual letter-shop. Both are workflow problems, not policy problems — and both yield to durable work items with explicit timers and an audit-grade paper trail.
Approvals routed automatically
You configure thresholds per portfolio: which discount band each role can approve, who escalates to whom, and what the SLA is. The platform routes the request, surfaces the timer, and escalates if it breaches.
Demand notices, in bulk, with proof of dispatch
Demand notices are generated against a template (per-portfolio, language-aware), batched, and dispatched. Tracking numbers come back into the work item so legal teams have proof of delivery alongside the notice itself.
Outcomes
What changes when you ship this.
- Settlements close in hours, not days, because nobody's waiting on a forwarded email
- Legal escalations leave the building with proof, not a hopeful 'should be sent'
- Audits over a quarter of dispatches happen in minutes, not days
- Discount authority no longer depends on who is on Slack right now
Keep exploring
Book a 30-minute walkthrough
See Credmux run a real recovery workflow.
We'll show calling, Smart Collect attribution and decisioning, payment-link orchestration, and field visit evidence — using common DPD bands and industry-standard workflows.
Or write to hello@credmux.com